Team Member of the Quarter: Kristin Gentry

More than just a job – property management with heart

October 18, 2018. . .LEXINGTON, VA – Kristin Gentry loves listening to people tell their story.  The apartment manager has a heart to help others and that comes in the form of finding people a home.

“When people tell me about their lives and what they need,” she said. “I feel so fortunate that I can be the one to tell them they have a new place to live.”

Gentry has been the property manager at the Village at Rockbridge for three years. She brings with her more than a decade of experience managing properties. She has extensive experience in processing applications, inspecting apartments, and conducting move-ins and move-outs.

But, her passion is the application process.

“When I can see the struggle people face and know I can do something to help, it really makes me feel good,” Gentry said. “I love my job.”

The Village at Rockbridge, formerly known as Valley View Apartments, offers 2, 3 and 4 bedroom apartment homes with rental price based upon income. Since the income is subsidized, demand is high for the properties. In addition, there are many regulations Gentry must follow for the residents and property management.

“Some people face tough times through no fault of their own,” Gentry said. “Hearing how a single mom struggles with her kids and a place to live reminds me to be thankful for the support system I have in my own life. I could easily be in the same position of needing help.”

Gentry has one daughter, Taylor, who is 16. When Gentry isn’t busy running the complex, she is spending time with her daughter as well as friends and family.

“She keeps me busy,” Gentry said about her daughter. “I love it.”

Carolyn Lambert, vice president of Mark Dana Properties, says the company is lucky to have a great employee like Gentry.

“She is a real MVP of the company because she is on top of everything from rules and regulations to taking care of what the residents need,” Lambert said. “She does an awesome job managing the property.”

Gentry feels the same about the management.

“The management here is what really makes me love my job and thrive at what I do,” Gentry said. “We all have the residents at heart and it shows in the way we take care of them from leadership down.”